Order Details

• Privacy Policy

Your privacy is of utmost importance to us.  We do not sell our mailing lists or your information.  If you have joined the Elephant Tracks web room or other related forums through a 3rd-party please verify their privacy policy too for details how they handle your information.

• Performance of Software

Elephant Tracks software requires a live, real time data connection from a vendor that supplies Level-II data-that is, data that provides an individual record of each trade showing price, volume and time stamp and the best bid and best ask at the moment of the trade.    If your data provider does not provide these details the indicator may not work properly or if your provider bundles packets of data or trades such that individual trades are not shown but are added together in some manner-this will also cause the indicator to not work properly.  We provide a short trial period so that you can verify your data provider provides valid data.  In general if your data provider currently provides valid Time and Sales data then the Elephant Tracks Software should work as shown on our website and in our webcasts.

• Refunds / Replacements

We provide a free trial period after which there is no refund.  You must notify us in writing to cancel your purchase on or before the expiration of this free trial. We will assist you if your indicator does not display properly but we can not warranty that your data provider provides data in the proper format.  We will replace your indicator for the same version if the one we supply digitally is found to be defective.

• Contact Information
  

if you have questions we may be contacted via email at [email protected].  If you have purchased a license and are having issues- email us at  [email protected] and we will respond within 1 business day (usually sooner).

• Order Fulfillment
  

It is our goal to fulfill all orders within the same business day.  All our products and services are digitally delivered usually by email to you or through a members website.  You will receive the login information to any members-only sites after we receive payment confirmation from our payment processor.  Software products require additional information from you so that we can properly create a license that will operate on your PC.  These requests are usually fulfilled within 1 business day after we have both your information and notification of payment received.  We are working on a fully automated software license process that will enable us to get you up and running as soon as your payment is processed.  

Futures, foreign currency and options trading contains substantial risk and is not for every investor. An investor could potentially lose all or more than the initial investment. Risk capital is money that can be lost without jeopardizing ones financial security or lifestyle. Only risk capital should be used for trading and only those with sufficient risk capital should consider trading. Past performance is not necessarily indicative of future results. 
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CFTC Rules 4.41 - Hypothetical or Simulated performance results have certain limitations, unlike an actual performance record, simulated results do not represent actual trading. Also, since the trades have not been executed, the results may have under-or-over compensated for the impact, if any, of certain market factors, such as lack of liquidity. Simulated trading programs in general are also subject to the fact that they are designed with the benefit of hindsight. No representation is being made that any account will or is likely to achieve profit or losses similar to those shown.